And it’s not necessarily those who spend the most…. The squeaky wheel is the one that gets the oil. We all know that. And the customers that complain are the ones we listen to, and with good cause. But when we do so we often forget to pay sufficient attention to our other customers. Because […]
VIEW POSTHow you can improve employee commitment and engagement demonstrate respect. When you are looking to grow your business there are three steps involved: firstly, determining what your business will look at a given point in the future; secondly, what the business currently looks like; and finally, how you are going to bridge the gap between […]
VIEW POSTLeadership and management may complement each other, but they are very different Most people use the words “management” and “leadership” interchangeably and usually only distinguish between the two by where the person is in the organizational hierarchy. Here you have ‘leaders’ at the top, ‘managers’ in the middle, and ‘labor’ at the bottom. Simple, but […]
VIEW POSTHow to avoid being a cost-cutter and create a thriving business from managing your costs. When times are hard the knee-jerk reaction for many businesses is to cut costs. Don’t do it! Or to put it another way – don’t do it! Before we get into this I want to give you an operational definition […]
VIEW POSTCreating Peer Pressure How to design and create peer pressure to align people and efforts. by Andrew Cooke, Growth & Profit Solutions Peer pressure is a useful way to get people to work together. A working definition of peer pressure for the purpose of this is: “Peer pressure is the influence exerted by a peer […]
VIEW POSTAttitude vs. Aptitude How attitude is the driver of success and how to help people succeed. by Andrew Cooke, Growth & Profit Solutions In a previous article, “The Exactitude of Attitude”, we examined the importance of having people not only with the right skills, but the right attitude – and that 46% of new hires […]
VIEW POSTManaging the “Peter Principle” – Developing Key Leadership & Management Skills by Andrew Cooke, Growth & Profit Solutions What are the risks of poor leaders, what are the key skills and capabilities a good leader needs to have, and how can you do this? Introduction Effective leadership requires a blend of skills – commercial, relational, […]
VIEW POSTThe Exactitude of Attitude How attitude is a good predictor of prospective employee success, and how you can identify those with the right attitude for your business. by Andrew Cooke, Growth & Profit Solutions The top challenge for CEOs according to a survey from the Conference Board (January 2013) is Human Capital – the ability […]
VIEW POSTFive Strategic Tips for a Profitable Future by Andrew Cooke, Growth & Profit Solutions A recently published book, Understanding Michael Porter: The essential guide to competition and strategy (Magretta, 2012), compiles and applies the work of management guru, Michael Porter. Full of useful insights, here are five pearls of wisdom that can, if applied, create […]
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