Price is what you pay, the value is what you get! – Warren Buffett Are your prices too low? Are you not getting paid enough? Do your customers do not appreciate what you do for them? Why is this? Whose fault is it? I can tell you the answer – and you probably won’t like […]
VIEW POSTHow to ask customers for feedback to build better relationships and drive sales Too often businesses adopt pessimistic mindsets when using customer surveys, with the surveys being focused on problems and what has gone wrong – your “land mines”. This is so the business can identify what has gone wrong, focus on what can be […]
VIEW POSTHow you can improve employee commitment and engagement demonstrate respect. When you are looking to grow your business there are three steps involved: firstly, determining what your business will look at a given point in the future; secondly, what the business currently looks like; and finally, how you are going to bridge the gap between […]
VIEW POSTLeadership and management may complement each other, but they are very different Most people use the words “management” and “leadership” interchangeably and usually only distinguish between the two by where the person is in the organizational hierarchy. Here you have ‘leaders’ at the top, ‘managers’ in the middle, and ‘labor’ at the bottom. Simple, but […]
VIEW POSTCreating Peer Pressure How to design and create peer pressure to align people and efforts. by Andrew Cooke, Growth & Profit Solutions Peer pressure is a useful way to get people to work together. A working definition of peer pressure for the purpose of this is: “Peer pressure is the influence exerted by a peer […]
VIEW POSTAttitude vs. Aptitude How attitude is the driver of success and how to help people succeed. by Andrew Cooke, Growth & Profit Solutions In a previous article, “The Exactitude of Attitude”, we examined the importance of having people not only with the right skills, but the right attitude – and that 46% of new hires […]
VIEW POSTManaging the “Peter Principle” – Developing Key Leadership & Management Skills by Andrew Cooke, Growth & Profit Solutions What are the risks of poor leaders, what are the key skills and capabilities a good leader needs to have, and how can you do this? Introduction Effective leadership requires a blend of skills – commercial, relational, […]
VIEW POSTThe Exactitude of Attitude How attitude is a good predictor of prospective employee success, and how you can identify those with the right attitude for your business. by Andrew Cooke, Growth & Profit Solutions The top challenge for CEOs according to a survey from the Conference Board (January 2013) is Human Capital – the ability […]
VIEW POSTHolding People Accountable By Andrew Cooke, Growth & Profit Solutions A recent survey quoted in an article in the Harvard Business Review Blog highlighted that the single, most avoided responsibility was holding people accountable. In the survey of more than 5,400 upper-level managers from the US, Europe, Latin America, and Asia-Pacific gathered since 2010, 46% […]
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