Frames are a powerful tool that allow you to define how a situation, event or occurrence can be viewed. If you set the frame, you control the conversation; if you control the conversation, you can control the relationship; and if you control the relationship, you control the business opportunity. A frame works in the same […]
VIEW POSTWhen we work with others such as employees or customers we often use a binary approach – yes or no, A or B, take it or leave it, ‘my way or the highway ‘. I am sure you can think of many other examples. But is this the best approach to use if you want […]
VIEW POSTOften a lack of trust, within teams or the business overall, is not always well addressed. Creating trust creates “dividends” for the business, and a lack of trust creates “taxes” for the business. When you encounter a situation where there is a lack of trust, how can you deal with it? There are four ways […]
VIEW POSTTrust taxes are costs that you incur when there is little or no trust. When trust goes down, speed also goes down and cost goes up. This is a “tax” – and this tax can double the cost of doing business. There are 7 types of “trust taxes”: Redundancy & duplication with smaller spans of control – […]
VIEW POSTYou have limited time, resources and energy to expend on getting work done, projects completed and achieving the results you are looking for. As such you need to be able to use these limited and finite resources effectively. To do this you need to be able to distinguish between what lies within your Circle of […]
VIEW POSTWhen you get stressed you need to be able to take a moment out to gather your thoughts and regroup. A good sign that you need to do this is when you find that your mind is busy “chattering”. You are often physically, mentally and emotionally overloaded. You need to have a break but you […]
VIEW POSTPeople often experience fear and concern over what is happening or not happening as they perceive it. As a leader, how do you manage fear? A good piece of advice from Olivia Blanchard chief economist of the IMF was: “first and foremost, reduce uncertainty….Above all, adopt clear policies and act decisively”. When people have a […]
VIEW POSTThere is a simple, but useful tool that helps you to understand how people respond to situations, and to anticipate their likely behaviour. It can also help you identify those who are likely to be winners and losers. This tool is called the Locus of Control. Everyone wants to know what separates winners from losers. […]
VIEW POSTMillions of people and businesses have been impacted, directly or indirectly, by the recent stockmarket drops in China and elsewhere. It is a cause of concern with over $1 trillion being wiped from Asian markets recently, the Dow Jones Industrial Average being sent plunging, as well as in other markets. Starbucks’ CEO Howard Schultz decided […]
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