Building Trust – Make, Keep and Repeat “Trust takes years to build, seconds to lose, and forever to repair” – Anon by Andrew Cooke, Growth & Profit Solutions There are three key steps involved in building trust. These include: Make – making public a clear, defined commitment that is specific, measurable and has a clear […]
VIEW POSTDiscipline Without Punishment “We need to understand the difference between discipline and punishment, Punishment is what you do to someone; discipline is what you do for someone” – Zig Ziglar by Andrew Cooke, Growth & Profit Solutions Disciplining people has always been a difficult matter for managers with many being uncomfortable with its adversarial nature. […]
VIEW POSTMessage Distortion – What You Said Is Not What Is Heard What you said is not what is heard… by Andrew Cooke, Growth & Profit Solutions Sir Arthur Conan-Doyle wrote his first Sherlock Holmes story in 1886. The fictitious character was based on a real man, Dr Joseph Bell, a renowned forensic scientist at Edinburgh […]
VIEW POSTThe Only Two Ways of Making Money – Bundling & Unbundling Is the whole greater than the sum of the parts anymore? by Andrew Cooke, Growth & Profit Solutions When we look at some of the changes brought about by changes in technology we find that it has effectively, and literally, taken products, institutions and […]
VIEW POSTThe Challenge of Business Speeding Up It.is not how fast business goes that matters, it is how and if you can keep up! by Andrew Cooke, Growth & Profit Solutions The pace of doing business is speeding up not slowing down. Each year the pressure grows on all areas of a business including its people, […]
VIEW POSTThe Four Most Important Words Employees Need To Hear How to get your people to engage with you. by Andrew Cooke, Growth & Profit Solutions In a recent interview with the New York Times, Bill Marriott, chairman of the Marriott Hotel Group, shared this useful piece of advice. He explained that as a young officer […]
VIEW POSTThe Leadership Shift How leaders need to change how they lead to succeed. by Andrew Cooke, Growth & Profit Solutions The demands on leadership have changed over recent years, but many leaders have failed to adapt how they lead to adapt to the new environment we find ourselves working in. In part this is because […]
VIEW POSTWhat Do Effective Leaders Do? The one thing effective leaders do. Do you do this too? by Andrew Cooke, Growth & Profit Solutions When you ask people what do effective leaders do you will get a range of responses – set strategy, provide direction, develop people, motivate people, create alignment of activities, and so the […]
VIEW POSTMeasuring Performance Doesn‘t Help, Measuring How You Perform Does! It is not what you do that matters, but how you do it that does! by Andrew Cooke, Growth & Profit Solutions Significant effort, time and resources are spent by companies in assessing the current level of performance in order to be able to determine what […]
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