Attitude – Page 2 – Growth and Profit

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Category Archives for "Attitude"

Evaluating The Feedback You Receive

By Andrew Cooke | March 27, 2018

3 steps how to receive feedback, especially when it is unsolicited We grow best by building on our strengths, not by constantly trying to correct our “weaknesses.” That’s the essence of positive psychology. Yet the overwhelming feedback we receive – even when solicited—is about correcting some failing. Often we take the feedback to heart, and […]


The Hedgehog Concept

By Andrew Cooke | March 20, 2018

What is the Hedgehog Concept?  Simply, it is a toll by which you can get clarity on what you do and what you don’t do as a business. Based on the essay by Isaiah Berlin, “The Hedgehog and the Fox” it describes how the world is divided into two types. The fox knows many things. […]


Three Types of Listening

By Andrew Cooke | March 15, 2018

Listening is the ability to accurately receive and interpret messages in the communication process. Listening is key to all effective communication; without the ability to listen effectively messages is easily misunderstood – communication breaks down and the people can become frustrated or irritated. Listening is not the same as hearing. Hearing refers to the sounds […]


The Cost of Employee Turnover

By Andrew Cooke | March 13, 2018

Losing staff can cost you more than you know! It is only in recent years that businesses have started to assess the cost of employee turnover. For many years it has not been an area of priority, simply because it wasn’t being measured and what isn’t measured isn’t valued. So what are some of the […]


The Unreasonable Man

By Andrew Cooke | March 8, 2018

Creating the world around yourself We often pride ourselves on how reasonable and logical we are.  We see it as a strength. Our ability to gather the data and information, to analyze it and make sense of it, and then to act on it are strengths. They are assets we can use to generate results […]


Why Is It Hard to Change Ourselves?

By Andrew Cooke | February 27, 2018

Change starts with ourselves, but why is it so hard to do? To change ourselves we need to change our behaviour. This is difficult to do and even harder to sustain. In fact it can be one of the hardest things that we do. If you think I’m exaggerating this then answer these three questions […]


The Conflict Outcomes Matrix

By Andrew Cooke | February 22, 2018

The four alternative results you can realize in any conflict There are four outcomes that can result from a conflict between the two main protagonists, depending who ‘wins’ and who ‘loses’. The Conflict Outcomes Matrix Win-Win: Both parties “Win.” You both know you have achieved what you needed, but not at the expense of the […]


Carry Out a Premortem

By Andrew Cooke | February 15, 2018

How to anticipate problems and failure before they occur We are all familiar with post-mortems and forensic examinations from all the TV crime series. Post-mortems are good for telling you what went wrong, why it went wrong, and the consequences of things going wrong (death in this instance) – but it doesn’t change the fact […]