Building and Assessing Trust Trust underpins relationships, and relationships underpin business. Good business is built on good relationships, but we rarely look at how we build good trust. This is important as when we think of trust and what it means, we quickly realize it encompasses many things. We use the word “trust” to: Interpret […]
VIEW POSTAttacking.Abdicating.Accountability. When dealing with conflict there are only three ways in which you, or your reports, can respond. These are attacking, abdicating and being accountable. Attacking – this is the first part of the “fight or flight” syndrome which we experience when we come across an uncomfortable situation. For example, we are in a meeting […]
VIEW POSTWhy you need self-confidence, simplicity and speed in business Many businesses, as they grow, develop a bureaucracy. This makes it hard for the business to adapt to the accelerating changes we are experiencing. As Professor Gary Hamel said: “Today, the most important question for any organisation is this: are we changing as fast as the […]
VIEW POSTHow you say what you say can make you more powerful! How you say what you say matters! It matters in two ways: firstly, it reflects how you perceive things and yourself; and secondly, it affects how others perceive you! If you sometimes feel that you are not expressing yourself strongly enough, or are not […]
VIEW POSTA different approach that produced results Do you struggle to motivate your team? Could your team be more productive and more effective? Do you have people who are not performing to their potential? If so, then you are not alone. Like many other leaders, great and small, you are making the same mistake: assuming that […]
VIEW POSTThis worksheet is about helping you structure an approach and gameplan when you are linking to influence outcomes within an organization. Influence is the ability to sway opinion and the commensurate behavior towards the results you want. You are looking to be a compelling force on or produce effects on the actions, behavior, opinions, of […]
VIEW POSTThe Newport Question Trio for Better Conversations A client of mine recently shared several questions that they use in her organization to help leaders and managers, at all level, gain clarity, focus and accountability in their conversations. I call them the Newport Question Trio after my client. These questions are: Why? – Is this conversation […]
VIEW POSTWhat you need to know to be successful So you are self-employed or you are looking to take the plunge and become self-employed. Why? Being employed is often seen as a safe and secure way by which to live your life. But is it what you want? Increasingly, job security and tenure is becoming less […]
VIEW POSTIf you want to reap the benefits of having a strong emotional connection with your customers here are the feelings you need to generate in them, and the questions you can ask to help you do this. Generate the following feelings in your customers: Do this by asking the following questions: 1. Stand out […]
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