…how to accelerate your recovery and get results faster! Businesses are increasingly reliant on technology to do large amounts of business-critical work; and when it goes wrong it can have a disastrous impact in terms of cost, time, people and effort. Not only have you ‘sunk’ considerable investments into something that has not delivered, but […]
VIEW POSTIf you want to grow your business, and I mean really grow your business, then here are a few simple but powerful secrets you can use. When you get to the end there is an eighth and even more powerful secret to share! 7 Secrets + 1 Know what you do and what you […]
VIEW POSTHow to make it easy for prospects and customers to buy….. A customer journey map is a very simple idea: a diagram that illustrates the steps your customer(s) go through in engaging with your company, whether it be a product, an online experience, retail experience, or a service, or any combination. The more touch-points you […]
VIEW POSTAnd it’s not necessarily those who spend the most…. The squeaky wheel is the one that gets the oil. We all know that. And the customers that complain are the ones we listen to, and with good cause. But when we do so we often forget to pay sufficient attention to our other customers. Because […]
VIEW POSTBuilding a stronger business through network effects & collaboration Network effects are becoming increasingly important for businesses; especially those involved in technology, as by understanding them you can not only build better products but also a better business. A network effect occurs when a product or service becomes more valuable to its users as more […]
VIEW POSTHow you can improve employee commitment and engagement demonstrate respect. When you are looking to grow your business there are three steps involved: firstly, determining what your business will look at a given point in the future; secondly, what the business currently looks like; and finally, how you are going to bridge the gap between […]
VIEW POSTLeadership and management may complement each other, but they are very different Most people use the words “management” and “leadership” interchangeably and usually only distinguish between the two by where the person is in the organizational hierarchy. Here you have ‘leaders’ at the top, ‘managers’ in the middle, and ‘labor’ at the bottom. Simple, but […]
VIEW POSTUsing silence to find out more Silence is a powerful way by which you can elicit more information from people you are talking with – especially when talking with customers or interviewees. A Golden Silence is when you pause, deliberately, so that you can listen without thinking of what you are going to say next. […]
VIEW POSTFrames are a powerful tool that allow you to define how a situation, event or occurrence can be viewed. If you set the frame, you control the conversation; if you control the conversation, you can control the relationship; and if you control the relationship, you control the business opportunity. A frame works in the same […]
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