Using silence to find out more Silence is a powerful way by which you can elicit more information from people you are talking with – especially when talking with customers or interviewees. A Golden Silence is when you pause, deliberately, so that you can listen without thinking of what you are going to say next. […]
VIEW POSTWhy we sometimes fail to come across as we intend. We often want to make the ‘right’ impression, but inadvertently end up making the ‘wrong’ impression. This can happen with your boss, a potential employer, or someone who represents a romantic interest – in fact, anyone with whom you interact. This can happen despite our […]
VIEW POSTUnderstanding something does not mean you know how to do it. People often confuse understanding something and doing something. There is a common misconception that because we understand something we can do it. This misconception, or misunderstanding, creates confusion. Think of a time when you have explained a task to someone. You have asked them […]
VIEW POSTToo often we make a decision which, at best, is marginal. How many times have you made a decision that you have regretted? That involved more work than expected? Which impacted other work that was more important? That lead you to spreading yourself too thin? Why does this always seem to happen? In short, we […]
VIEW POSTWhen we work with others such as employees or customers we often use a binary approach – yes or no, A or B, take it or leave it, ‘my way or the highway ‘. I am sure you can think of many other examples. But is this the best approach to use if you want […]
VIEW POSTThere is a simple, but useful tool that helps you to understand how people respond to situations, and to anticipate their likely behaviour. It can also help you identify those who are likely to be winners and losers. This tool is called the Locus of Control. Everyone wants to know what separates winners from losers. […]
VIEW POSTThe Motivation Trap by Andrew Cooke, Growth & Profit Solutions Why motivation alone is not enough, you need more… Imagine what would happen if your favorite football team took the field and the ONLY training they received in the last 8 months had been sitting in a room. Within the room, they’d be listening to legends […]
VIEW POST“Do You Think You Can Tell?” – Part 2 of 2 by Andrew Cooke, Growth & Profit Solutions 9 tips on how to meet your goals and grow your capabilities In Part 1 of this article we identified why we are our own worst enemy when it comes to identifying how to improve ourselves. Here […]
VIEW POST“Do You Think You Can Tell?” – Part 1 of 2 by Andrew Cooke, Growth & Profit Solutions Can you tell how good your performance is or how you can improve? Read on to find out, you might be surprised… Those of you who are Pink Floyd fans will immediately recognise the lyrics from the […]
VIEW POST