Here are six reasons why you want your customers to connect with you emotionally. Logic may make people think, but emotions make them act! Even more, emotions underpin good, strong relationships which are essential for good, lasting business. Reasons Which Means…. 1. They buy more You make more money 2. They visit you more often […]
VIEW POSTWhen procrastinating can be a good thing to do….. What do you think of when I say the word “procrastination” to you? Often we look at procrastination we see it as something that we do but should not – it is about creating delay, avoiding work, or putting off those things that we don’t want […]
VIEW POSTLeaders are faced with the on-going dilemma of maintaining long-term and sustainable profitability, whilst having to meet the short-term gains demanded by investors. Here are a few insights into how you can lead more effectively in these challenging times. Andrew’s Top 8 Insights Change your mindset – instead of looking at the issue of how […]
VIEW POSTImproving team performance comes from both within and without If you are running a team or project team, especially when you have new team or one where there has been a change in team membership, you need to bring them up to speed as quickly as possible. Underpinning is this how you can capture, use […]
VIEW POSTDo you want to get more clients? Are you finding it hard? Are you meeting lots of people and generating lots of leads through your online and offline networks? Are you meeting with people who are expressing an interest in what you do? And are you then finding that very few of them are converting, […]
VIEW POSTWe are all working in an environment where we are expected to do more, with less, more quickly. So, we look to work faster and quicker in what we do. But this has led to a problem. The problem is this. Busy-ness = Good From this the belief has developed that the busier we are […]
VIEW POSTIn times of challenges and uncertainty, supervisors might be experiencing an increase in the number of difficult conversations with their staff. These could include delivering bad news about an employee’s job, informing staff about work restructuring, or discussing other complicated and stressful work situations. Preparing for the conversation Before going into the conversation, ask yourself […]
VIEW POSTPerspectives on culture There is a lot of discussion about the importance of culture in creating and driving a high-performing business. We all “know” what we are talking about, but none of us can clearly define it. As a result we all have a common and shared understanding of something we cannot articulate and agree […]
VIEW POST3 reasons why the customer is not always right One of the oldest adages for customer experience and customer service is “The customer is always right!”. Sorry, I don’t hold with that. Why? People assume that it is better to keep a customer rather than alienate a customer. But often this is not the best […]
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