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Self-Leadership Needs Self-Influence
Self-Leadership Needs Self-Influence “Leadership is influence” – John Maxwell by Andrew Cooke, Growth & Profit Solutions The difference between management and leadership is best described as management is about handling complexity, whereas leadership is about handling change. Change is about successful influence, and influence is a personal skill that can be developed and grown. People often don’t think of themselves as influencers because they fail to see that the common thread running through the triumphs and tragedies of our lives
9 Questions to Answer to Keep Clients Loyal
9 Questions to Answer to Keep Clients Loyal 9 questions to ask to help you keep clients loyal – now and in the future. by Andrew Cooke, Growth & Profit Solutions Last week we looked at the difference between client satisfaction and client loyalty, and the mistake commonly made by leaders in the belief that client satisfaction and client loyalty are positively correlated i.e. that higher the level of client satisfaction the higher the level of client loyalty. Research has
The 5 Challenges for Leaders
The 5 Challenges for Leaders What are the top 5 challenges for leaders globally, and how can you deal with them? by Andrew Cooke, Growth & Profit Solutions Leaders are under increasing pressure having to deal with more, with less, whilst having to handle the 5 challenges of the modern business world. This article looks at each of the five major challenges in turn, and identifies the key strategies that leaders need to develop to meet these challenges and, in
Client Satisfaction Is Not The Same As Client Loyalty
Client Satisfaction Is Not The Same As Client Loyalty Don’t assume that because your surveys show that your clients are satisfied it will mean that they will be loyal… by Andrew Cooke, Growth & Profit Solutions A common mistake to make is that client satisfaction and client loyalty are positively correlated i.e. that higher the level of client satisfaction the higher the level of client loyalty. Working in a harder and more competitive environment often results in businesses focusing on
Leaders – Don’t Give Advice When Asked!
Leaders - Don't Give Advice When Asked! How executive coaching can help you in your business by Andrew Cooke, Growth & Profit Solutions Leaders and managers often need to give feedback to their teams and staff. Usually it is in the form of advice rather than feedback. Why is this? Advice can be packaged more easily, especially when you are dealing with a sensitive situation and/or individual, rather than feedback which is often perceived as being more critical in its
How to Manage Volatility, Uncertainty, Complexity and Ambiguity – Part 2
How to Manage Volatility, Uncertainty, Complexity and Ambiguity – Part 2 4 ways how leaders can deal with volatility, uncertainty, complexity and ambiguity. by Andrew Cooke, Growth & Profit Solutions In an earlier blog we looked at the challenges leaders face in dealing with Volatility, Uncertainty, Complexity and Ambiguity – or VUCA. As business leaders what can we do to address VUCA in a sustainable and effective way? A good model, that addresses the four areas of concern that business
The Must of Trust
The Must of Trust How trust underpins business, how to gain it, and the costs of losing it by Andrew Cooke, Growth & Profit Solutions Hard to earn, and easy to lose – trust underpins business and all our relationships, professional or personal. It is a must. So how can leaders accelerate the trust that they can engender from others. What can we do to improve the speed of trust? The most effective way for a person to build trust
Three Tips for Leaders About to Miss Their Forecasts
Three Tips for Leaders About to Miss Their Forecasts What to do when you are coming from behind... by Andrew Cooke, Growth & Profit Solutions Here is a problem. You are driving along when you come to a bridge that is one kilometer long. Your goal here is to average 60 kilometers per hour. Your average speed is 30 kilometers per hour at the half- kilometer mark. How fast do you have to go over the remaining half-kilometer to achieve
How to Counter Resistance to Change
How to Counter Resistance to Change 70% of all change initiatives changing, why is this and what can we as leaders do about it? by Andrew Cooke, Growth & Profit Solutions In business, as leaders and managers, one of the hardest things is to engage others in achieving the business’ goals. One of the hardest things for leaders and managers to is engage people to willingly work to achieve the business’ goals. Succeeding in doing this makes all the difference.