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A Tool for Productive Meetings – Progress, Plans, Problems (PPP)
Getting the most out of your meetings, not meetings taking the most from you What percentage of your time at work do you spend in meetings? If you’re a middle manager, it’s likely about 35% of your time, and if you’re in upper management, it can be a massive 50%. What’s worse is how unproductive these meetings usually are. And despite this we are spending more and more time in meetings every year Progress, Plans, Problems (PPP) Progress, plans, problems
5 Ways to Build Emotional Connection with your Customers
If you want to reap the benefits of having a strong emotional connection with your customers here are the feelings you need to generate in them, and the questions you can ask to help you do this. Generate the following feelings in your customers: Do this by asking the following questions: 1. Stand out from the crowd · How do they want to feel in being special and apart from others? · How will you help them achieve this?
6 Reasons Why to Emotionally Connect with Your Customers
Here are six reasons why you want your customers to connect with you emotionally. Logic may make people think, but emotions make them act! Even more, emotions underpin good, strong relationships which are essential for good, lasting business. Reasons Which Means…. 1. They buy more You make more money 2. They visit you more often You have more repeat business 3. They care less about price You make better margins and profit 4. They pay more attention to you You
Why Reducing Customer Churn is Important
How reducing customer churn can improve profit… Customer churn occurs when customers or subscribers stop doing business with a company or service It is normally described as the percentage of your total customers who have left you. So, reducing your customer churn can help your improve your profit by addressing two elements: Costs - the costs of acquiring new customers when is greater than those of retaining customers; and Revenue - retained customers are more likely to buy again from
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Work Is a Purpose, Not a Place
What can we do to make work a place people want to be? Too often we look at work as a place we go to, and where we can be found from Monday to Friday for eight to nine hours a day. This perspective, although true for the workplace in times gone by, is no longer valid or useful today. Work or Vocation Amy Wrzesniewski of Harvard Business School carried out a study of cleaning staff in a hospital. She
You Don’t Have a Problem with Time Management
The three factors by which to prioritize quickly and easily. People, when listing their top issues, often include time management as the cause of many of the problems. This is not an issue. Put plainly, the issue of time management is a fallacy. We all have 24 hours a day, 168 hours a week and 61,320 hours a year. No more, no less. The underlying problem for what people call ‘time management’ is the ability to prioritise and making choices. If
Good Procrastination, Bad Procrastination
When procrastinating can be a good thing to do….. What do you think of when I say the word “procrastination” to you? Often we look at procrastination we see it as something that we do but should not – it is about creating delay, avoiding work, or putting off those things that we don’t want to do so we can do that which we like or want to do. Often when doing so we feel guilty. But procrastination is not
Leading and Succeeding in Challenging Times
Leaders are faced with the on-going dilemma of maintaining long-term and sustainable profitability, whilst having to meet the short-term gains demanded by investors. Here are a few insights into how you can lead more effectively in these challenging times. Andrew’s Top 8 Insights Change your mindset – instead of looking at the issue of how do you maintain long-term profitability or deliver short-term gains look at changing your mindset by changing one word. Change “or” to “and”. So, it becomes,